Security of your information

What we do to protect your information

We hold your personal information in:

• computer systems;
• electronic databases;
• digital archives;
• telephone recordings; and
• hard copy or paper files.

These storage mechanisms may be managed in a number of ways. These may be managed or administered internally by a company in the Sony Group and may be held locally in Australia, or, they could be managed by a third party storage provider with whom the Sony Group has a contractual relationship and be either managed locally or overseas. We will take all reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. The ways we do this , include:

• using Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive information, such as credit card details (SSL encryption is designed to make the data unreadable by anyone but us);
• limiting physical access to our premises;
• limiting access to the information we collect about you (for instance, only those of our personnel who need your information to carry out our business activities are allowed access);
• requiring any third party providers to have acceptable security measures to keep personal information secure;
• putting in place physical, electronic, and procedural safeguards in line with industry standards; and
• destroying or de-identifying personal information pursuant to the law and our record retention policies.

What you should do to protect your information

As general best practice on the Internet, it is recommended that individuals take great care with user accounts, and follow some basic rules:

• Do not use trivial passwords (such as single dictionary words).
• Do not use the same password for multiple accounts.
• Do use very long passwords (at least 10 characters, but preferably much longer).
• Do use passwords which contain a combination of upper and lower case letters, numbers and special characters e.g. $%^& etc.
• Do keep passwords securely (never written down, or shared with anyone) and changed periodically.

Cookies and web beacons

Our websites use tracking technologies, such as “cookies” and “web beacons”, to make use of the website and services as convenient as possible and to collect information about the use of our websites and email communications. For instance, these technologies may tell us which visitors clicked on key elements (such as links or graphics) on a website or email and recognise your browser the next time you visit our websites. Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not themselves personally identify users, although they do identify a user’s browser. These tracking technologies allow Sony Australia to monitor the items an individual may want to purchase as they move through the shopping site, and to record how many people are using the different parts of the site. It is possible to set your browser to refuse tracking technologies, however, this may limit the services provided by Sony’s website.

Access to your information and your rights

Individuals have the right to request access to personal information we hold about them, and request us to correct any inaccurate, out-of-date, incomplete, irrelevant or misleading personal information. If you would like to request access to the personal information that we hold about you in our customer databases, please contact us using the details given in the “Contact us” section below. You will be asked to provide some proof of identification so that we can verify that it is you making the request.

Security & Encryption

To keep your order information secure, our website are secured with industry standard security encryption protocols.