Note: The following terms and conditions relate to the warranty of Sony products (other than Sony professional products) purchased within Australia and New Zealand ONLY.
For warranty conditions for Sony product purchased outside of Australia and New Zealand, please refer to the terms and conditions that accompanied your product or refer to your place of purchase.
Consumer Product Warranty
When you purchase a Sony product, you have the peace of mind in knowing that your product is covered by Sony's Standard Warranty. The Sony Standard Warranty is provided by Sony Australia Limited (ABN 59 001 215 354), Level 3, 165 Walker Street, North Sydney 2060 (for Australian purchases) and Sony New Zealand Limited (C/N 533502), Level 1, 100 Ponsonby Road, Ponsonby, Auckland, New Zealand (for New Zealand purchases).
General Terms & Conditions
1.1 The benefits given to you in Sony's Standard Warranty are in addition to other rights and remedies you have under law in relation to the products to which Sony's Standard Warranty relates.
The following statement only applies to Australian purchases: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The following statement only applies to New Zealand purchases: Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993 (CGA). You are entitled to a replacement or refund for a failure of substantial character and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality or fail to comply with another guarantee in the CGA and the failure does not amount to a failure of substantial character.
1.2 Subject to section 1.1 and the terms below, as your Standard Warranty Sony agrees to repair or replace at Sony's cost the Sony product, and any Sony accessory supplied with the product, purchased by you in Australia or New Zealand from a Sony Authorised Dealer when the product does not perform in accordance with the manufacturer's specifications during the Warranty Term specified for the product in the warranty 'Table 1', commencing from the date of purchase. Special Conditions apply under the Standard Warranty to some products as identified in Table 1.
1.3 To make a claim under the Standard Warranty you will need to:
a) If you believe that your product requires warranty assistance please go to the Sony website for self-help guides and support.
b) In Australia contact the Sony Call Centre on 1300 13 7669 to register your claim and provide the details to enable Sony to assess the claim. In New Zealand call toll free 0800 SONYNZ (0800 766969) and follow the prompts. For both Australia and New Zealand you can also visit the Sony support section located on our website, contact details listed below.
(c) Provide or make the product available to Sony or a Sony Authorised Service Centre or as otherwise agreed with Sony. If you are required to return the product to a Sony Authorised Service Centre, Sony will provide details of the centre to you. To find the nearest Sony Authorised Service Centre, either contact Sony Australia on 1300 13 7669 or use the Service Centre Locator found in the support section at www.sony.com.au (Australia) or contact Sony New Zealand on 0800 766 969 or use the Service Centre Locator found in the support section at www.sony.co.nz (NZ). If service is on-site or in-home pick-up service, Sony will contact you to make arrangements for on-site service or pick-up.
(d) Please note, you will need to submit proof of purchase (e.g. bill of sale, invoice or purchase receipt) with your claim.
1.4 Products presented for repair may be replaced by refurbished products of the same type rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.
1.5 If the product presented for repair is capable of retaining user-generated data, you are advised that repair of the product may result in loss of the data.
1.6 Included in the Standard Warranty for Australia & New Zealand is an on-site or in-home pick-up service for products indicated in the table below.
1.7 The product will be at the owner's risk whilst in transit to and from the Sony Authorised Service Centre, unless transported by Sony or its Authorised representatives.
1.8 Sony will bear the expense of transport where transported by Sony or its Authorised representatives. Any other expense of claiming the warranty will be borne by you.
1.9 Sony and its Authorised Service Centres may seek reimbursement of any costs incurred by them when the product is found to be in good working order.
General Exclusions and Limitations
2.0 To the full extent permitted by law, but subject always to 1.1, the Standard Warranty will not apply:
3.0 To the full extent permitted by law but subject always to section 1.1:
Consumer Standard Warranty Terms and Special Warranty Conditions
SPECIAL WARRANTY CONDITIONS
|All Sony products except as listed below||1 Year||For Service return to Sony Authorised Service Centre. (Except where listed below)|
|Television||1 Year||On-site Service/Pick up within 25km of Sony Authorised Service Centre.|
|α Alpha Interchangeable Lens Cameras & Lenses||2 Years||For service return to Authorised Service Centre.|
|Car / Marine
Audio/Visual/DVD/Subwoofers & Speaker
|3 Years||For service return to Authorised Service Centre.|
With model number commencing;
HAP, STR, TA, UDA, MAP
SS-NA, SS-HW, SS-HA, SS-AC
Subwoofers with model prefix; SA
|3 Years||For service return to Authorised Service Centre.|
|SD Cards (Class 4 & Class 10)
Memory Stick Pro Duo
XQD Memory Card
|5 Years||For service return to Authorised Service Centre.|
|Memory Stick Pro-HG Duo||10 Years||For service return to Authorised Service Centre.|
For further details or to find your nearest Sony Authorised Service Centre please contact:
2.1 If the product has not been installed, operated, maintained or used in accordance with the manufacturer's instructions or specifications provided with the product.
2.2 If the factory-applied serial number has been altered or removed from the product.
2.3 To damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, the operation of a computer virus of any kind, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the product.
2.4 To damage arising during transportation, installation or while moving the product, or to any transportation costs of the product or any parts thereof to and from the owner, unless otherwise specified in these Warranty Terms.
2.5 To any third-party software or hardware not contained in the product as originally configured by the manufacturer.
2.6 To any failure, to the extent that the failure is not a failure of the product to perform in accordance with its specifications.
2.7 To replacement or repair of any (1) consumables (including batteries), or (2) lost parts or accessories.
2.8 To service of any product whilst it is outside Australia and New Zealand.
2.9 To any wear and tear including to projector lamp or optical block assembly if the product is used in commercial, industrial, educational or rental applications.
3.1 Sony will not be liable for any loss, damage or alterations to (1) third party hardware or software; or (2) programs, data or information stored on any media or any part of the product, no matter how occurring; or (3) for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage. For the avoidance of doubt, this clause does not restrict your rights to consequential losses under the Australian Consumer Law (Australian purchases) and the Consumer Guarantees Act 1993 (New Zealand purchases) that could have been expected to result from a product's failure.
Updated: July 2020