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Important Shopping Information

Some important information when shopping with Sony.



Shopping with Sony

At Sony we want you to have an enjoyable and seamless customer experience.

Our Terms and Conditions of Sale (Terms and Conditions of Sale) set out the legal terms that apply to your sale.

Our Privacy Policy (Privacy Policy) sets out how we collect, use and manage your personal information.

Set out below is some key stuff we think you should know about:

Your Rights

As a consumer, you have rights under the Australian Consumer Law, including consumer guarantees that Sony can't exclude or modify.

These guarantees include rights in relation to refunds, replacements and repairs. You can find out more about consumer guarantees at

Refunds,replacements and repairs

Your product will come with a warranty given by Sony, as well as the consumer guarantees set out in the Australian Consumer Law.

Your Personal Information

When you purchase our products and services we will need to collect your personal information.

It will be provided to third parties such as our delivery partners.

Your financial information

We securely encrypt your financial information when transacting with Sony.

Ordering process

Sometimes we need to reject or cancel your order. For example, when the product you want has become unavailable, can’t be delivered for an event outside Sony’s control or a genuine error in a product’s price appears on our store webpage or in store. In these cases, if you’ve already paid, you’ll get a refund.

If you are shopping for Sony PlayStation please visit

View the latest information about deliveries & returns.

If you need more information, call our Support Team on 1300 13 7669 (AU) or 0800 766 969 (NZ) or start a LIVE CHAT here

Updated: January 2021