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WH-1000XM4 Wireless Noise Cancelling Headphones (Silver)

  • HD Noise Cancelling Processor QN1 lets you listen without distractions
  • High quality wireless audio with BLUETOOTH and LDAC technology
  • Smart listening technology to enhance your listening
Model: WH1000XM4S

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What can I request for a price match?
Price match requests are available for some Sony products sold at our online Sony stores (store.sony.com.au (Australia) and store.sony.co.nz (NZ)) or our Sony stores in Australia and New Zealand. If the online Sony Store product page or Sony Store staff at our stores indicate that a Sony product is available for a price match request, you may be eligible for price matching if it is:

A qualifying product

The product must be a matching brand, model number and colour to be eligible.

Available at a qualifying retailer.

We may match local retailers in Australia and NZ (including their online prices) and marketplace sellers in Australia and NZ that source genuine Sony products that have the product in stock or available for pre-order online or in store.

Not shown on our exclusions list


See our full list of exclusions


Terms and conditions apply: see here for Price Match Terms
Choose How You Want to Price Match
After reviewing the above criteria, follow the simple steps below:
1 1

Online

Find a Qualifying Product

Find a qualifying product from a qualifying retailer that you want to ask Sony to price match. The price must be current on the day of request and available to purchase at that price.

2 2

Fill out the form to request a Price Match

Fill out the form that can be found on selected product pages - unless excluded from our Price Match. If you require assistance, reach out to our Live chat. Please be prepared to direct our support staff to the ad or website that is displaying the current lower price you would like to match.

Should your price match request be successful, we will contact you and update your shopping cart. Make sure to create/sign in to your account and add the product to cart to make this quicker. If your price match request is successful it will be valid for the time specified by our support staff – this time will vary according to product and time of request. If you do not proceed with the sale within this time, the price match price for the product will no longer apply and the price in your cart will revert to the current price for the product at store.sony.com.au (Australia) or store.sony.co.nz (New Zealand) at the time the price match expires.

1 1

In-Store

Find a Qualifying Product

Find a qualifying product from a qualifying retailer that you want to ask Sony to price match. The price must be current on the day of request and available to purchase at that price.

2 2

Price Match In Store

Take your catalogue, flyer, printed email into one of our Sony Stores to request a price match. If your price match request is successful the Sony Store staff member will tell you how long the price match is valid for. This will vary according to product and time of request. If you do not choose to proceed with the sale within the time specified by the Sony Staff member, your price match will expire.

Price Match Terms

    Customers may request a price match from Sony against the price being offered by another retailer for the same product, subject to these terms (“Terms”). In these Terms “Sony” means Sony Australia Limited (Australian purchases) or Sony New Zealand Limited (NZ purchases).

    1. Price match request is available for new Sony products sold by Sony that appear with the:
    a) “Request a Price Match” button on their product page (online purchases at store.sony.com.au (Australian purchases) or store.sony.co.nz (NZ purchases); or
    b) where indicated by Sony Staff (in store purchases at Sony stores in Australia and NZ).

    Products made available for price match are at Sony’s discretion and may change frequently.

    2. Sony may in its discretion choose to offer a price match for a current Sony product sold by Sony against a competing qualifying product (as defined below) when requested by a customer. Requests may be eligible for a price match if the below criteria are met. Sony will consider each case and communicate its result. This is not a price match guarantee. See this page for details on how to request a price match online or instore. Criteria:
    a) the product you are asking Sony to price match must be identical to the one being sold by Sony, including matching brand, model number and colour (“Qualifying Product”);
    b) the Qualifying Product must be in stock and available for sale (or available for pre-order online or in store) at a qualifying retailer (“Qualifying Retailer”). A Qualifying Retailer means:
    i) local retailers in Australia and NZ (including their online sales); and
    ii) marketplace sellers in Australia and NZ that source genuine Sony products; and
    c) the Qualifying Product must not involve one or more Exclusions, see below at end of these Terms for Exclusions. Exclusions may be updated from time to time.

    3. Other terms applicable to price match requests:
    a) Sony requires reasonable evidence to verify the price that the price match is being sought for. This may include a link to the advertisement, or a photo of the advertisement. The price must be current on the day of request and available to purchase (in stock) at that price;
    b) Price match may apply to multiple quantities of the same product at time of request to the limit set by Sony if the price match is offered (for example, if customer would like to purchase multiple quantities of the same product at the price match amount, Sony will indicate how many can be purchased at the price match price); and
    c) Australian purchases: We match store.sony.com.au on in store prices and in-store prices on store.sony.com.au. New Zealand purchases: We match store.sony.co.nz on in store prices and in-store prices on store.sony.co.nz.
    d) Price Match may not be valid in conjunction with any other offer or coupon. Check with Sony customer support (online purchases) or Sony stores in Australia or NZ at the time of making your price match request.

    4. If Sony approves the customer’s price match request the below terms apply. If Sony does not approve the customer’s price match request the customer will be informed of this. Terms that apply where price match is approved:
    a) Online purchases from store.sony.com.au (Australia) or store.sony.co.nz (New Zealand purchases):
    i) if price match is approved it will remain valid in the customer’s cart for the timeframe indicated by the Sony customer service team.
    ii) If customer chooses not to proceed with the sale within this time period, the price match price for the product will no longer apply and the price in the customer’s cart will revert to the current price for the product at store.sony.com.au (Australia) or store.sony.co.nz (New Zealand) at the time the price match expires.
    iii) If a customer removes a product subject to an approved price match from their cart, the product cannot later be added to the customer’s cart at the earlier price match price.
    b) In store purchases: if Sony approves the customer’s price match request, it will remain valid for the time period indicated by the Sony Store staff member. If the customer does not complete sale within this time period, the price match price will no longer apply.

    5. These Terms are governed by the laws of Australia (Australian purchases from Sony) and New Zealand (New Zealand purchases from Sony).

    Exclusions
    Current as at 1 November 2023
    1. Commercial quantities and pricing (price reduced due to volume or association).
    2. Stock Liquidations (goods sold by a business placed into receivership – closing down clearances).
    3. Prices where items are part of a package or bundle (Example: TV and Soundbar package, Sony will not match just the Soundbar at the reduced package price).
    4. Corporate offers where a valid account is necessary for eligibility or corporate (B2B) pricing or quotes.
    5. Price / advertising errors (technical issues, misquotes, or listings which are suspected to be incorrect).
    6. Parallel Import or Grey Market distributors.
    7. Interest free and finance offers where payment method is part of the price reduction.
    8. Offers and promotions where points make up payment.
    9. Seconds, refurbished or ex demo stock.
    10. Prices which Sony suspects are incorrect or are significantly below market / cost pricing.

    The above exclusions may not cover all situations. Other exclusions may apply and will be notified to you at the time of your request if applicable.

Recently purchased a Sony product and now seen it cheaper elsewhere? Get in touch with us at our customer support page to see if Sony, in their discretion, can offer you a partial refund. In addition, if Sony agrees to offer you a partial refund, then if we lower our in-store or online pricing during the return and exchange period, we will further match this lower price.
If you have any questions, please do not hesitate to reach out to our Live chat or give us a call. You can also speak to an assistant in-store for in-store price match requests.

Delivery Information

Please note, we cannot deliver to PO Boxes, Parcel Lockers or international destinations and currently authority to leave (ATL) at doorsteps or un-signed is not available.

Delivery Australia

Australia

Regular deliveries to NSW, QLD and VIC metro areas should be received within 1-5 business days. For ACT, SA, WA, TAS, NT metro and other rural areas, orders should be received within 1-7 business days.

Delivery New Zealand

New Zealand

Regular deliveries to Metro areas should be received within 1-5 business days. For rural areas and Stewart Island, orders should be received within 1-7 business days but may dependant on local carriers.

Delivery Costs

Delivery Fees

Some orders may be charged a small delivery fee as part of the convenience of getting your order delivered to your doorstep. See checkout for final costs.

Delivery Sale Periods

Sale Periods

Delivery delays may be experienced during sale periods due to high demand.

  • For items over 20kg, Sony (or an authorised logistics provider) will contact to arrange a delivery time. Certain factors such as size, shipping address or volume of deliveries may delay shipments.
  • For returns, see our returns information for more details.
  • Shipping is only available to customers within NSW, VIC, ACT, QLD, SA, WA, NT, TAS only for orders on store.sony.com.au and to North Island, South Island, Stewart Island addresses only for orders on store.sony.co.nz
  • TVs cannot be shipped to regional or remote addresses. An error message may appear during checkout if the TV in your cart cannot be shipped to your selected address. Please remove the TV or choose an alternate delivery address to continue.
  • Pick up and collection of orders are not available.
  • Delivery is currently during standard business hours only.
Where To Buy
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For everyday convenience, just Speak-to-Chat

As soon as you speak to someone, Speak-to-Chat automatically stops the music and lets in ambient sound so you can conduct a conversation – handy if you want to keep your headphones on, or your hands are full.

For everyday convenience, just Speak-to-Chat

Optimising noise cancelling

To maximise noise cancelling performance, the WH-1000XM4 headphones incorporate two technologies: Personal Noise Cancelling Optimiser, designed specifically for you, and Atmospheric Pressure Optimising, designed specifically for air travel.

Optimising noise cancelling

Multipoint connection

For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You’ll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button.9

Multipoint connection

Wireless freedom, premium sound

LDAC transmits approximately three times more data (at the maximum transfer rate of 990 kbps) than conventional BLUETOOTH® audio, allowing you to enjoy High-Resolution Audio content in exceptional quality, as close as possible to that of a dedicated wired connection.3

Wireless freedom, premium sound
All day power and quick charging
All day power and quick charging
With a huge 30 hours of battery life you’ll have enough power even for long trips. And if you need to top up in a hurry, you can get 5 hours’ worth of charge after just 10 minutes with the optional AC adapter.6
Clearer hands-free calling
Clearer hands-free calling
Conversation flows freely with easy, hands-free calling. Leave your phone where it is, just speak with a double tap. Thanks to Precise Voice Pickup Technology, which combines five built-in microphones with advanced audio signal processing, WH-1000XM4 delivers clearer voice quality to the other person on the phone.
The technology that makes it happen
The technology that makes it happen
Dual noise sensor technology, featuring two microphones on each earcup, captures ambient noise and passes the data to the HD Noise Cancelling Processor QN1
Ambient Sound Control
Ambient Sound Control
Adjust ambient sound with the Sony | Headphones Connect app to cancel noise while still allowing through essential sounds, like transport announcements, when you’re listening on the move.
false
Quick Attention
Quick Attention
Need to quickly hear voices or sounds around you? Just place your hand over the housing to instantly turn your music volume down and let ambient sound in.
Pause the music
Pause the music
Take off your headphones and the music pauses automatically.
Wear all day in total comfort
Wear all day in total comfort
WH-1000XM4 headphones blend sophisticated styling with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you’ll barely notice you’re wearing them.
Adaptive Sound Control automatically adjusts to whatever you do
Adaptive Sound Control is a smart function that senses where you are and what you’re doing, then adjusts ambient sound settings for the ideal listening experience.
Learns your favourite locations
Over time, Adaptive Sound Control learns to recognise locations that you frequently visit, such as your workplace, the gym, or a favourite café, and tailors sound to suit the situation.
Learns your favourite locations
Industry-leading noise cancellation
Whether you’re flying long-haul or relaxing in a café, the WH-1000XM4 headphones deliver our best ever noise cancelling performance, keeping out even more high and mid frequency sounds.
Industry-leading noise cancellation
Sony’s premium wireless headphones deliver a sonic masterclass
What Hi-Fi? Sony WH-1000XM4 review. 5 stars award What Hi-Fi?, August 2020 Read Review

Key Features

Sound you can believe in

Sound you can believe in

A built-in analogue amplifier integrated in the HD Noise Cancelling Processor QN1 realises an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. Powerful 40mm drivers, with Liquid Crystal Polymer (LCP) diaphragms, make the headphones perfect for handling heavy beats and can reproduce a full range of frequencies up to 40kHz.

Real-time restoration of all your compressed files

Real-time restoration of all your compressed files

Using Edge-AI (Artificial Intelligence) co-developed with Sony Music Entertainment, DSEE Extreme (Digital Sound Enhancement Engine) upscales compressed digital music files in real time. Dynamically recognising instrumentation, musical genres, and individual elements of each song, such as vocals or interludes, it restores the high-range sound lost in compression for a richer, more complete listening experience.

Adaptive Sound Control automatically adjusts to your location and behaviour

Adaptive Sound Control automatically adjusts to your location and behaviour

Adaptive Sound Control is a smart function that can learn to recognise locations you frequently visit, such as your workplace or favourite cafe, and tailor sound for the ideal listening experience. In addition, it automatically detects what you're up to - for example, walking, waiting or travelling - then adjusts ambient sound settings to suit the situation.

Headphones that react to you

Headphones that react to you

A proximity sensor in your headphones can detect whether you're wearing them or not, then adapt playback accordingly to help save battery power. Take off your headphones and the music pauses automatically. Put the headphones back on and the music automatically resumes.

Quick Attention

Quick Attention

Need to quickly hear voices or sounds around you? Just place your hand over the housing to instantly turn your music volume down and let ambient sound in.

Wear all day in total comfort

Wear all day in total comfort

WH-1000XM4 headphones blend sophisticated styling with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them.

All day power and quick charging

All day power and quick charging

With a huge 30 hours of battery life you'll have enough power even for long trips. And if you need to top up in a hurry, you can get 5 hours' worth of charge after just 10 minutes with the optional AC adapter.

Wireless freedom, premium sound

Wireless freedom, premium sound

LDAC transmits approximately three times more data (at the maximum transfer rate of 990 kbps) than conventional BLUETOOTH audio, allowing you to enjoy High-Resolution Audio content in exceptional quality, as close as possible to that of a dedicated wired connection.

For everyday convenience, just Speak-to-Chat

For everyday convenience, just Speak-to-Chat

As soon as you speak to someone, Speak-to-Chat automatically stops the music and lets in ambient sound so you can conduct a conversation - handy if you want to keep your headphones on, or your hands are full. Based on Precise Voice Pickup Technology, this smart feature uses five microphones built into your headphones and advanced audio signal processing to recognise and react to your voice. And once your chat is over, your music starts playing again automatically.

Clearer hands-free calling

Clearer hands-free calling

Conversation flows freely with easy, hands-free calling. Leave your phone where it is, just speak with a double tap. Thanks to Precise Voice Pickup Technology, which combines five built-in microphones with advanced audio signal processing, WH-1000XM4 delivers clearer voice quality to the other person on the phone.

Be smarter with Voice Assistant

Be smarter with Voice Assistant

Get hands-free help. Just say "OK Google" or "Alexa" to activate your preferred voice assistant.. Enjoy entertainment, connect with friends, get information, listen to music and notifications, set reminders, and more. You can even control your headphones' features like noise cancellation with your voice.

Control at your fingertips

Control at your fingertips

Change the track, turn the volume up or down, and take or make calls just by tapping or swiping the panel.

Advanced noise cancellation

Advanced noise cancellation

Whether you're flying long-haul or relaxing in a cafe, the WH-1000XM4 headphones deliver our advanced noise cancelling performance, keeping out even more high and mid frequency sounds.

The technology behind the noise cancellation

The technology behind the noise cancellation

Dual noise sensor technology, featuring two microphones on each earcup, captures ambient noise and passes the data to the HD Noise Cancelling Processor QN1. Using a new algorithm, the HD Noise Cancelling Processor QN1 then applies noise cancelling processing in real time to a range of acoustic environments. Working together with a new Bluetooth Audio SoC (System on Chip), it senses and adjusts to music and noise signals, as well as acoustic characteristics between the driver unit and ears, at over 700 times per second.

Optimising noise cancelling

Optimising noise cancelling

The WH-1000XM4 headphones incorporate two technologies to maximise noise cancelling performance. Unique Atmospheric Pressure Optimising delivers optimal sound at high altitude while Personal Noise Cancellation Optimiser analyses unique sonic characteristics caused by head size, glasses, and hair, then tailors sound to you.

Sony | Headphones Connect app

Sony | Headphones Connect app

With the Sony | Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile the Equaliser lets you customise sound levels to suit your music.

Multipoint connection

Multipoint connection

For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button.

Swivel foldable structure

Swivel foldable structure

The ear cups swivel inwards so they pack up neatly in a compact case.

Carry case with cable

Carry case with cable

The supplied carry case is durable and includes a cable for wired listening.

Ambient Sound Control

Ambient Sound Control

Adjust ambient sound with the Sony | Headphones Connect app to cancel noise while still allowing through essential sounds, like transport announcements, when you're listening on the move.

Top features

  • Industry-leading noise cancellation1

  • Premium sound

  • Smart listening technology

Specifications

Speak to Chat
Yes
Wireless freedom with BLUETOOTH® technology
Yes
Pair two Bluetooth devices at the same time
Yes
Voice Assistant
Yes
Power and quick charging
Up to 30 hours of battery life
NFC
Yes
Ambient Sound Control
Yes
Carry case with cable
Yes

General Features

    • Sensitivities (dB/mW) 105dB / mW (1kHz) (when connecting via the headphone cable with the unit turned on) , 101dB / mW (1kHz) (when connecting via the headphone cable with the unit turned off)
    • Plug Gold-plated L-shaped stereo mini plug
    • Magnet Neodymium
    • Headphone Type Closed, dynamic
    • Frequency Response (Hz) 4Hz-40,000Hz
    • Driver Unit 40mm, dome type (CCAW Voice coil)
    • Diaphragm Aluminum coated LCP
    • Cord Type Single-sided (detachable)
    • Cord Length Headphone cable (approx. 1.2m, OFC strands, gold-plated stereo mini plug)

Design and Sound Features

    • Wearing Style Circumaural

Size and Weight

    • Width (cm) 18.00
    • Height (cm) 22.50
    • Weight (kg) 0.77
    • Carton Width (cm) 19.50
    • Carton Height (cm) 25.00
    • Carton Weight (kg) 3.42

Availability

    • Released 2020
Firmware Update to Version 2.0.6 for WH-1000XM4
support services

Benefits and Improvements: Fixes an issue where, when there are 2 Bluetooth devices connected at the same time, the connected devices repeatedly disconnect and reconnect.

IMPORTANT: This file is only for use with the models identified. Not all models are sold in all countries.

Release Date: 07-08-2020

View Sony Support Site

Reviews

Please note: Some product variations, services and/or features mentioned within Product Reviews may not be available in all countries.

1. As of 21st April 2020. According to research by Sony Corporation, measured using JEITA-compliant guidelines. In headband style of wireless noise cancelling headphones’ market.

2. Please check airline policy before using your BLUETOOTH® connection.

3. LDAC music device required.

4. Activate the DSEE Extreme™ from the Sony | Headphones Connect app.

5. By default, music resumes playing 30 seconds after your conversation ends in Speak-to-Chat mode. This timeframe can be customized using the Sony | Headphones Connect app

6. When using optional 1.5A or more AC adapter.

7. The WH-1000XM4 offers the Google Assistant and Amazon Alexa with an update. Install the Google Assistant app and change the assignment of noise cancelling button with Sony | Headphones Connect app, then press and hold the noise cancelling button. For Amazon Alexa install the Amazon Alexa app and change the assignment of noise cancelling button with Sony | Headphones Connect app, then just press the noise cancelling button to get going.

8. Update of Firmware and Sony | Headphones Connect App is needed. Google is a trademark of Google LLC. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. The Google Assistant and Alexa are not available in all languages and countries/regions.

9. Customers may need to update their Sony | Headphones Connect app for this software to be activated. Firmware update is needed.

10. Sony | Headphones Connect App is needed. Requires subscription to a music streaming service – subscription fees apply. Some services may not be available in certain countries/regions.

11. By default, music resumes playing 30 seconds after your conversation ends in Speak-to-Chat mode. This timeframe can be customized using the Sony | Headphones Connect app.

12. Customers may need to update their Sony | Headphones Connect app for this software to be activated.

Support

Warranty

When you purchase a Sony product, you have the peace of mind in knowing that your product is covered by Sony's Standard Warranty provided by Sony Australia Limited (for Australian purchases) and Sony New Zealand Limited (for New Zealand purchases)

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