1. When does the “Recycle Receive” promotion start?
A. Eligible customers can receive up to $50, available as of 7th October 2026. Offer is subject to change.
2. How long does the promotion run for?
A. The promotion is subject to change or cancellation without notice. Please check the website frequently to see if your pre-loved product brand and desired product is still part of the promotion.
3. How does the Sony “Recycle Receive” promotion work?
A. The Sony “Recycle Receive” promotion allows customers who trade-in eligible pre-loved headphones or earbuds from selected brands for recycling, to receive a unique, limited time use Sony online store discount coupon of up to $50.00, which is valid for use on eligible Sony headphones or earbuds at Sony Store online and valid for 1 month from time of issue. The coupon value, of up to $50, will depend on the eligible Sony headphones or earbuds you wish to purchase.
4. What Sony headphones can I purchase with my Sony Discount Coupon?
A. You can purchase one of the eligible headphones on the current list from Sony Store Online:
5. What pre-loved headphones are eligible to be traded in?
A. Refer to the list of eligible pre-loved headphone or earbuds/earphone brands.
6. How do I engage with the Recycle-Receive promotion?
A. Fill in the required form on this landing page You will then receive the steps via email from Ecoactiv to receive your coupons and post your pre-loved product for recycling.
7. What happens to the pre-loved headphones that I trade in?
A. Your traded-in headphones will undergo a process that involves separation, shredding, sorting into materials, and recycling where possible. Remaining materials will be disposed of responsibly by Ecoactiv.
For further information on how the recycling process works and the extent to which your pre-loved headphones can be recycled, please refer to the following information from Ecoactiv: view information.
If you choose to recycle other electronics with Ecoactiv in addition to this promotion for recycling pre-loved headphones, you will also be able to receive in the future more detailed information about the impact of your recycling efforts. Visit https://www.ecoactiv.com.au for more information.
8. When and how will I receive my Coupons?
A. Once you complete the online form and it is confirmed by Ecoactiv (and you have otherwise complied with the terms and conditions of the promotion), you will receive a coupon via email for use on the Sony online store. If you do not receive your discount coupon code within 3 business days, please contact sony@ecoactiv.com.au.
9. What is the value of the Sony Discount Coupon?
A. Your Sony Discount Coupon will be up to $50.
The amount you receive will depend on the eligible Sony headphones that you purchase.
Please refer to this list which sets out the applicable Sony Discount Coupon amount for the Sony headphones that you can choose to purchase from to participate in this promotion.
10. Do I have to have a My Sony account to engage with the promotion?
A. No, this promotion is available to all customers who have an eligible product to trade in and recycle and wish to purchase an eligible Sony headphones or earbud. This excludes Sony staff, advocates and partners. The Sony discount coupon also cannot be used in conjunction with special pricing offer by customer service team. For full terms and conditions visit https://store.sony.com.au/trade-in-promo-terms.html.
11. What do I do with the accessories and packaging from the pre-loved headphones?
A. Accessories, including charging cables for your pre-loved headphones, can be placed in the same satchel. Any accessories that could potentially pierce the satchel should be taped securely. All packaging should be disposed of responsibly.
12. How long do I have to trade in my pre-loved headphones?
A. You must commence the trade-in (see ‘How do I engage with the promotion’) of your pre-loved headphones within 10 business days of making your eligible purchase with Sony.
13. How and when do I trade in my pre-loved headphones?
A. As part of opting into the trade-in promotion, facilitated by Ecoactiv, you will be asked to nominate a mailing address. A pre-paid satchel will be mailed to this address within 5-7 business days. The satchel with the eligible pre-loved headphones can be dropped off at any Australia Post location to have it sent to a recycling facility affiliated with Ecoactiv.
You must commence the trade-in of your pre-loved headphones within 10 business days of placing your eligible order with Sony, by opening an account with Ecoactiv and placing an order for your pre-loved headphones.
In addition, your pre-loved headphones must be received by Ecoactiv within 30 business days from the date you purchased your new headphones from Sony Store Online.
14. Where can I learn more about Ecoactiv?
A. https://www.ecoactiv.com.au
15. Am I able to return my Sony headphones after trading in my pre-loved headphones?
A. No, any orders which receive a Sony Discount Coupon via the Recycle Receive promotion are ineligible for the My Sony ‘30 Day Love it or your money back’ benefit.
Similarly, headphones returned via the My Sony ‘30 Day Love it or your money back’ benefit are not eligible to receive a Sony Discount Coupon via the Recycle Receive promotion.
16. Where can I see the terms and conditions for the Recycle – Receive promotion?
A. The full terms and conditions are available here.
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