My Sony Care Plan Terms & Conditions

 

Note: The following terms and conditions govern the My Sony Care Plan purchased by you through the Sony Store. The My SonyCare Plan is provided by Sony Australia Limited (ABN 59 001 215 354) ("Sony"), Level 7, 73 Miller Street, North Sydney 2060.

The benefits made available to you under the My Sony Care Plan are in addition to, and do not affect, your rights and remedies under Australian consumer protection laws, Sony’s Standard Warranty or any other warranty provided by Sony in relation to the products to which the Sony Care Plan relates.

For Sony warranty conditions for:
a) Sony products (other than Sony professional products) purchased within Australia and New Zealand, please refer to the terms and conditions accessible here: Sony - Warranties & Support Information
b) Sony products purchased outside of Australia and New Zealand, please refer to the terms and conditions that accompanied your product or refer to your place of purchase.

Purchasing the My Sony Care Plan

1.1 The My Sony Care Plan is only available for purchase in Australia through the Sony Store. You must be over the age of 18 years old at the time of purchasing the My Sony Care Plan.

1.2 The My Sony Care Plan may only be purchased at the same time as you purchase an eligible Sony product. This means that you cannot add the My Sony Care Plan after your purchase. You are only permitted to purchase one My Sony Care Plan per eligible Sony product.

1.3 Sony may change the eligibility of Sony products from time to time, however any such change will not affect My Sony Care Plans that have been purchased prior to the change. For a full list of currently eligible Sony products, see here.

1.4 You will receive an order confirmation at the time you purchase the My Sony Care Plan. All orders are subject to acceptance by Sony. Sony will only be deemed to have accepted your offer to purchase the My Sony Care Plan when Sony sends you an email with your invoice for the My Sony Care Plan (the "Invoice Date"). Your Sony Care Plan commences on the Invoice Date and continues for the Plan Period specified in the My Sony Care Plan Bundle Table set out in the schedule to these terms and conditions. You may cancel your order for the My Sony Care Plan at any time before the Invoice Date and receive a refund by contacting Sony customer support. You cannot extend or renew your My Sony Care Plan for any further period.

My Sony Care Plan Bundles

2.1 The My Sony Care Plan Bundle Table set out in the schedule to these terms and conditions sets out the fees, benefits and further conditions applicable to each product for which the My Sony Care Plan may be available for purchase.

2.2 To make a claim under your My Sony Care Plan, you must contact Sony by phone on 1300 020 231 and:
a) notify Sony of the claim you seek to make,
b) provide valid proof of purchase, such as your invoice for the eligible Sony product and My Sony Care Plan,
c) if requested by Sony, securely package and return or otherwise drop-of the eligible Sony product to Sony or a Sony Authorised Service Centre or as otherwise agreed with Sony, and
d) comply with any other reasonable directions provided by Sony.

2.3 If you are required to return the product to a Sony Authorised Service Centre, Sony will provide details of the centre to you. To find the nearest Sony Authorised Service Centre, contact Sony Australia on [1300 020 231].

2.4 Eligible Sony products presented for repair may be replaced by refurbished products of the same type rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart your My Sony Care Plan.

2.5 If the eligible Sony product presented for repair is capable of retaining user-generated data, you are advised that repair of the product may result in loss of the data.

2.6 The eligible Sony product will be at the owner's risk whilst in transit to and from Sony or the Sony Authorised Service Centre, unless transported by Sony or its authorised representatives.

2.7 Sony will organise and bear the expense of transport where Sony or its authorised representatives request the eligible Sony product to be returned to Sony or the Sony Authorised Service Centre or you are otherwise required to return the eligible Sony product to receive a benefit (as described in the My Sony Care Plan Bundle Table) under your My Sony Care Plan. This will be by arrangements made with one of Sony’s courier partners or as otherwise communicated to you.

2.8 Sony, the Sony Service Centres or Sony's authorised representatives may seek reimbursement for any reasonable costs incurred when the product subject to a repair claim covered by your My Sony Care Plan is found to be in good working order and you are not otherwise entitled to a remedy under the Australian Consumer Law. For the avoidance of doubt, this clause 2.8 does not apply to any eligible Sony product 'checks' listed as a benefit in the My Sony Care Plan Bundle Table.

2.9 Under the My Sony Care Plan, Sony will make available priority access to telephone based technical support for the eligible Sony product ("Dedicated Priority Technical Support"). To access Dedicated Priority Technical Support, call 1300 020 231. Dedicated Priority Technical Support will prioritise your call over standard customer calls and assist you with troubleshooting and diagnostics, repairs, installation support and maintenance advice and will be available from 7am - 8pm Monday - Friday (AEST/AEDT).

2.10 Your My Sony Care Plan is not transferable, exchangeable or redeemable for cash.

2.11 Sony will not be liable for any loss, damage or alterations to:
(1) third party hardware or software; or
(2) programs, data or information stored on any media or any part of the product, no matter how occurring; or
(3) for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage. For the avoidance of doubt, this clause does not restrict your rights for consequential losses under the Australian Consumer Law that could have been expected to result from a product's failure.

Cancelling your My Sony Care Plan

3.1 You may cancel your My Sony Care Plan at any time for any reason by calling Sony on 1300 020 231 to initiate your cancellation request, except where you have made a claim under your My Sony Care Plan and the cost of satisfying such claim exceed the pro rata refund you would be entitled to under clause 3.2.

3.2 Sony will confirm your cancellation request by email and will provide you with a pro rata refund for your My Sony Care Plan based on the percentage of the unexpired period remaining on your My Sony Care Plan from the date of cancellation as confirmed by Sony, less the amount of any claim made under your My Sony Care Plan.

3.3 If Sony refunds the cost of your eligible Sony product in accordance with your rights under Australian consumer protection laws, Sony’s Standard Warranty or any other warranty provided by Sony, Sony will cancel your My Sony Care Plan and refund the fees you paid for your My Sony Care Plan.

3.4 The benefits available under your My Sony Care Plan will immediately cease on the date of cancellation of your My Sony Care Plan.

General

4.1 Sony's goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
• to cancel your service contract with Sony; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

4.2 Your rights under your My Sony Care Plan are in addition to your statutory rights under the Competition and Consumer Act 2010 (Cth) and other consumer protection laws. Nothing in these terms and conditions affects your rights under any Australian consumer law.

4.3 The following clauses apply to Sony making any changes to these terms and conditions
a) Sony may make changes to these terms and conditions from time to time to reflect updates to its services, legal requirements or business needs and will only do so to protect its legitimate business interests and to the extent reasonably necessary;
b) in the case of minor amendments which do not adversely impact you, or which are beneficial to you, other than, a change to benefits offered under a My Sony Care Plan(s), Sony may make these changes immediately by notice on the website (landing page) ;(Website);
c) where in the unlikely event Sony needs to make a change to a specific benefit offered under the My Sony Care Plan you have purchased because it can no longer be supplied, Sony will provide a similar or greater benefit, and will provide you with at least 30 days’ notice of this change to the email address you provided when purchasing your My Sony Care Plan; and
d) in some limited cases, Sony may need to amend these terms and conditions immediately without providing 30 days’ notice. For example: (a) due to a change in law; (b) unexpected technical or operational issues beyond Sony’s reasonable control or (c) where it is reasonably necessary to protect Sony’s infrastructure, systems, data, security or assets and/or your personal information (for example where there is a cyber incident or other unauthorised access linked to or related to My Sony Care Plans).
If you do not wish to accept any change notified to you by Sony, or do not wish to accept any change made by Sony, you may cancel your My Sony Care Plan in accordance with clause 3.1 and receive a pro rata refund in accordance with clause 3.2.

4.4 If as part of purchasing your My Sony Care Plan, you opt in to receiving news and offers and later opt out of these communications by following the “unsubscribe” link or “update preferences” at the bottom of these communications, you will no longer receive direct email marketing communications from Sony. If you opt out of receiving marketing communications, you will still receive service and transactions-based communications relating to your My Sony Care Plan (including, for example, order updates, and changes to these terms and conditions, the Privacy Policy and Website Terms of Use).

4.5 Except as otherwise required by law, Sony shall not be liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including but not limited to natural disasters, war, strikes, government restrictions, or supply chain disruption. In such cases, the Sony Care Plan period will be extended for the duration of the delay.

4.6 A failure or delay by either Sony or you in exercising rights under these terms and conditions does not constitute a waiver of those rights.

4.7 If any part or all of any clause in these terms and conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these terms and conditions and the remaining provisions of these terms and conditions will continue to have full force and effect.

4.8 These Terms are governed by and will be construed in accordance with the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of NSW and the Commonwealth with respect to any action or other legal process with respect to any matter in connection with these terms and conditions.
 

Updated: November 2025

My Sony Care Plan Bundle Table

Important: The benefits made available to you under the My Sony Care Plan as set out below are in addition to, and do not affect, your rights and remedies under Australian consumer protection laws, Sony’s Standard Warranty or any standard warranty provided by Sony in relation to the products to which the Sony Care Plan relates.

How to claim under your plan: for details on the claims process, including how to raise a claim for any of the benefits under your My Sony Care Plan, organise for your product to be sent in when required as part of a benefit under your plan (at Sony’s cost) and other practical matters, please refer to clause 2 above in the general terms.

Eligible Television 

Type of Good	Fee	Plan Period	Benefit	Conditions	Claim Frequency
Eligible Television	$299	3 years + 14 days	50% discount on the cost of parts required to repair a cracked television screen if you are not entitled to such repair under Australian Consumer Law or Sony's Standard Warranty or any other Sony Warranty	The 50% discount on parts for cracked television screen repairs excludes other costs to repair*, other than he unmounting / remounting of the Eligible Television benefit (see further below). *Other costs to repair includes the labour cost involved in repairds, such as attending on site to conduct repairs or attending on site to collect the Eligible Televison, taking it offsite for repairs and returning it (unless you are entitled to having these costs covere as a remedy under the Australian Consumer Law)	Only available to claim once during the Plan Period.
			One additional remote control for the television, if you are not entitled to such replacement under the Australian Consumer Law, Sony's Standard Warranty or any other Sony Warranty	After you have raised your claim, Sony will organise at its cost to send the remote to you	Only available to claim once during the Plan Period.
			Unmounting Eligible Television from existing wall bracket and remounting Eligible Television to wall bracket when Sony or its authorised representatives service or repair your television during the Plan Period where this is not required under the Australian Consumer Law, Sony's Standard Warranty or any other Sony Warranty.	This applises any time your Eligible Television is to be unmounted from its wall bracket (and later remounted) for a service or repair regardless of whether the service or repair is required by Australian Consumer Law, Sony's Standard Warranty, any other Sony Warranty, this My Sony Care Plan (such as the 50% discount on cracked TV screen repairs mentioned above) or any repair or service otherwise reuested by you not covered by the above. Only applies to a service or repair where the Eligible Television is already mounted to a wall bracket at the time of attending for the service or repair. Installations of new brackets are not included. Only covers the labour component for unmounting and remounting and not the cost of the wall bracket.	No limit on claims during Plan Period.
			Repairs completed within 14 days of Sony of the Sony Service Centre receiving your television for repair or attending the site to complete the repair (the "television Repair Guarantee") regardless of whether the repair is required under Australian Consumer Law, Sony's Standard Warranty, any other Sony Warranty, this My Sony Care Plan or any repair or service otherwise requested by you not covered by the above.	If a repair service for an Eligible Television is on-site or the Eligible Television is to be picked up from your home for the repair service, Sony will contact you to make arrangements for on-site service or pick-up. Your television will be replaced if Sony does not repair your television within the Television Repair Guarantee. The Television Repair Guarantee is only available in metropolitan areas and is not available in certain areas. For a full list of servicaeable areas, call 1300 020 231. The Television Repair Guarantee does not include the days in transit to and from the Sony Service Centre.	No limit on claims during Plan Period.
			Dedicated Priority Technical Support team for My Sony Care Plan customers. Priority support answering calls for My Sony Care Customers over standard calls. Available 7am - 8pm Monday - Friday (AEST/AEDT) and Saturday 7am – 6pm (AEST / AEDT) (2 hours earlier each day over Sony Standard Warranty support).	Available from 7am - 8pm Monday - Friday (AEST/AEDT) and Saturday 7am – 6pm (AEST/AEDT). Must indicate (and be verified) that you are a My Sony Care Plan member at the time of making your call.	No limit on claims during Plan Period.

Eligible Premium Headphones 

Type of Good	Fee	Plan Period	Benefit	Conditions	Claim Frequency
Eligible Premium Headphones	$89	2 years + 14 days	Battery health check - Sony will replace the battery of your headphones if the battery health of your headphones degrades below 80%, if you are not entitled to such replacement under the Australian Consumer Law, Sony’s Standard Warranty or any other Sony warranty.	You must send your Eligible Premium Headphones (at Sony’s cost) to the Sony Service Centre as directed by Sony for the battery health check. If the battery life is greater than 80%, Sony will provide you with a report on the battery life when Sony returns the Eligible Premium Headphones to you.	Only available to claim once during the Plan Period.
			One additional set of ear pads for over-ear headphones or ear tips for in-ear headphones, if you are not entitled to such replacement under the Australian Consumer Law, Sony’s Standard Warranty or any other Sony warranty.	Sony will cover the cost, and organise the sending out of the ear pads / ear tips.	Only available to claim once during the Plan Period.
			One pair of IER-EX15C headphones if your Eligible Premium Headphones require repair in the colour of your choice, subject to stock availability at the time of the request.	This applies to all repairs of your Eligible Premium Headphones regardless of whether the repair is required by Australian Consumer Law, Sony’s Standard Warranty, any other Sony warranty, this My Sony Care Plan or any repair or service otherwise requested by you not covered by the above. You must request the pair of IER-EX15C headphones when you contact Dedicated Priority Technical Support regarding your repair and Sony will then organise and cover the costs of sending them out to you.	Only available to claim once during the Plan Period.
			Repairs completed within 5 days of Sony or the Sony Service Centre receiving your headphones for repair (the "Headphones Repair Guarantee") regardless of whether the repair is required under Australian Consumer Law, Sony’s Standard Warranty, any other Sony warranty, this My Sony Care Plan or any repair or service otherwise requested by you not covered by the above.	Your Eligible Premium Headphones will be replaced if Sony does not repair your Eligible Premium Headphones within the Headphones Repair Guarantee. Eligible Premium Headphones must be posted (at Sony’s cost), to the Sony Service Centre for the Headphones Repair Guarantee. The Headphones Repair Guarantee does not include the days in transit to and from the Sony Service Centre.	No limit on claims during Plan Period.
			Dedicated Priority Technical Support team for My Sony Care Plan customers. Priority support answering calls for My Sony Care Customers over standard calls. Available 7am - 8pm Monday - Friday (AEST/AEDT) and Saturday 7am – 6pm (AEST / AEDT) (2 hours earlier each day over Sony Standard Warranty support).	Available from 7am - 8pm Monday - Friday (AEST/AEDT) and Saturday 7am – 6pm (AEST/AEDT). Must indicate (and be verified) that you are a My Sony Care Plan member at the time of making your call	No limit on claims during Plan Period.

Eligible ILC Body 

Type of Good	Fee	Plan Period	Benefit	Conditions	Claim Frequency
Eligible Interchangeable Lens Camera (ILC) Body	$299	3 years + 14 days	50% discount on the cost of parts required to repair the cracked screen of your Eligible ILC Body if you are not entitled to such repair under Australian Consumer Law, Sony’s Standard Warranty or any other Sony warranty.	The 50% discount on parts for cracked Eligible ILC Body screen repairs excludes other costs (including labour repair costs). You must send the Eligible ILC Body to the Sony Service Centre as directed by Sony (at Sony’s cost) for the cracked screen repair.	Only available to claim once during the Plan Period.
			Battery health check - Sony will replace the battery of your ILC body if the battery health of your ILC body battery degrades below 80%, if you are not entitled to such replacement under the Australian Consumer Law, Sony’s Standard Warranty or any other Sony warranty.	You must send the battery from your Eligible ILC Body to the Sony Service Centre as directed by Sony (at Sony’s cost) for the battery health check. If the battery life is greater than 80%, Sony will provide you with a report on the battery life when Sony returns the battery from the Eligible ILC Body (at Sony’s cost) to you.	Only available to claim once during the Plan Period.
			General camera function check and sensor clean	You must send your Eligible ILC Body to the Sony Service Centre as directed by Sony (at Sony’s cost) for the general camera function check and sensor clean.	Only available to claim once during the Plan Period.
			One additional grip replacement for your Eligible ILC Body for you to self-install, if you are not entitled to such replacement under Australian Consumer Law, Sony’s Standard Warranty or any other Sony warranty.	After you have raised your claim, Sony will organise at its cost to send the additional grip replacement to you to self-install. Delayed wait times may apply if your grip replacement is required to be sourced from overseas. The self-installation kit which comes with your grip replacement includes all items and instructions required for you to complete the replacement. If you would like Sony to replace the Grip for you, you will be liable for all labour costs, unless you are entitled to this remedy under the Australian Consumer Law.	Only available to claim once during the Plan Period.
			Repairs completed within 10 days of Sony or the Sony Service Centre receiving your ILC body for repair (the "ILC Body Repair Guarantee") regardless of whether the repair is required under Australian Consumer Law, Sony’s Standard Warranty, any other Sony warranty, this My Sony Care Plan or any repair or service otherwise requested by you not covered by the above.	This excludes grip replacements for self-installation. Your Eligible ILC Body will be replaced if Sony does not repair your Eligible ILC Body within the Repair Guarantee. Your Eligible ILC Body must be posted to your closest Sony Service Centre (at Sony’s cost) for the ILC Body Repair Guarantee. The ILC Body Repair Guarantee does not include the days in transit to and from the Sony Service Centre.	No limit on claims during Plan Period.
			Dedicated Priority Technical Support team for My Sony Care Plan customers. Priority support answering calls for My Sony Care Customers over standard calls. Available 7am - 8pm Monday - Friday (AEST/AEDT) and Saturday 7am – 6pm (AEST / AEDT) (2 hours earlier each day over Sony Standard Warranty support).	Available from 7am - 8pm Monday - Friday (AEST/AEDT) and Saturday 7am – 6pm (AEST/AEDT). Must indicate (and be verified) that you are a My Sony Care Plan member at the time of making your call.	No limit on claims during Plan Period.

Eligible Interchangeable Lens Camera (ILC) Lens 

Type of Good	Fee	Plan Period	Benefit	Conditions	Claim Frequency
Interchangeable Lens Camera (ILC) Lens	$299	3 years + 14 days	50% discount on the cost of parts required to repair the scratched front lens element of your Eligible ILC Lens if you are not entitled to such repair under Australian Consumer Law, Sony’s Standard Warranty or any other Sony warranty.	The 50% discount on parts for scratched ILC lens front lens element repair excludes other costs to repair (including labour) You must send your Eligible ILC Lens (at Sony’s cost) to the Sony Service Centre as directed by Sony for the 50% discount on the cost of parts required to repair the scratched front lens element.	Only available to claim once during the Plan Period.
			One additional front and rear lens cap, if you are not entitled to such replacement under the Australian Consumer Law, Sony’s Standard Warranty or any other Sony warranty.	After you have raised your claim, Sony will organise at its cost to send the front and rear lens cap to you. Delayed wait times may apply if your front and rear lens cap is required to be sourced from overseas.	Only available to claim once during the Plan Period.
			Eligible ILC Lens clean, check and alignment.	You must send your Eligible ILC Lens (at Sony's cost) to the Sony Service Centre as directed by Sony for the check, clean and alignment.	Only available to claim once during the Plan Period.
			One additional focus and zoom grip replacement for your Eligible ILC Lens for you to self-install, if you are not entitled to such replacement under the Australian Consumer Law, Sony’s Standard Warranty or any other Sony warranty.	After you have raised your claim, Sony will organise (at its Sony's cost) to send the additional focus and zoom grip replacement to you to self-install. Delayed wait times may apply if your grip replacement is required to be sourced from overseas. The self-installation kit which comes with your grip replacement includes all items and instructions required for you to complete the replacement. If you would like Sony to replace the Grip for you, you will be liable for all labour costs, unless you are entitled to this remedy under the Australian Consumer Law.	Only available to claim once during the Plan Period.
			Repairs completed within 14 days of Sony or the Sony Service Centre receiving your Eligible ILC Lens for repair regardless of whether the repair is required under Australian Consumer Law, Sony’s Standard Warranty, any other Sony warranty, this My Sony Care Plan or any repair or service otherwise requested by you not covered by the above.	This excludes grip replacements for self-installation. Your Eligible ILC Lens will be replaced if Sony does not repair your Eligible ILC Lens within the ILC Lens Repair Guarantee. Your Eligible ILC Lens must be posted to your closest Sony Service Centre (at Sony’s cost) for the ILC Lens Repair Guarantee. The ILC Lens Repair Guarantee does not include the days in transit to and from the Sony Service Centre.	No limit on claims during Plan Period.
			Dedicated Priority Technical Support team for My Sony Care Plan customers. Priority support answering calls for My Sony Care Customers over standard calls. Available 7am - 8pm Monday - Friday (AEST/AEDT) and Saturday 7am – 6pm (AEST / AEDT) (2 hours earlier each day over Sony Standard Warranty support).	Available from 7am - 8pm Monday - Friday (AEST/AEDT) and Saturday 7am – 6pm (AEST/AEDT). Must indicate (and be verified) that you are a My Sony Care Plan member at the time of making your call.	No limit on claims during Plan Period.

 

Comparison Table

1. Comparison of your protections under the Australian Consumer Law, Sony's Standard Warranty and My Sony Care
The following table is a summarised comparison of the protections available under the consumer guarantees under the Australian Consumer Law (ACL), (see here for full T&Cs). The table is a summary only and you should not rely on the summary as a substitute for obtaining legal advice and reading the full terms and conditions of Sony's Standard Warranty and My Sony Care. In addition, you can visit the ACCC's website for my information on the consumer guarantees under the ACL (see here).
2. Comparison Table

 

	ACL	Sony's Standard Warranty	My Sony Care Plan
What sorts of defects or damage are covered?	Where the product fails to comply with a statutory consumer guarantee, including where the product: • is not of acceptable quality; • is not fit for purpose; • does not match its description; or • does not match a sample or demonstration model.	Where the product does not perform in accordance with Sony's specifications during the Sony Standard Warranty term for the product.	Specific defects / damage and additional benefits specified for your product in the My Sony Care Plan (see further below).
How long am I covered?	A reasonable period from time of supply / date of delivery until the failure becomes apparent. What is reasonable will depend on the circumstances, including the nature of the product, the price, the way it is used / intended to be used and any statements or representations made about the product. In some circumstances, this reasonable period may be the same as or longer than the period of protection offered under Sony's Standard Warranty and / or My Sony Care.	The period specified for the product in Sony's Standard Warranty.	The plan period specified for your product in the My Sony Care Plan.
What remedies am I entitled to?	• Repair, replacement or refund, plus damages for any consequential loss. The exact remedy will depend on the circumstances. • Consequential loss may include the cost of collecting larger items and delivery and / or installation of the replacement product.	• Repair or replacement (at Sony's discretion) where Sony's Standard Warranty applies. • Sony's Standard Warranty includes on-site or in-home pickup. Note: o Any other expense associated with claiming the warranty will be borne by you. o Sony may seek reimbursement of costs if the product is found to be in good working order.	• Repair or replacement in the specific circumstances set out in the My Sony Care Plan for your product (see further below). • Guaranteed replacement if the product is not repaired within a specified period. Repair guarantee period varies depending on the specific product. • Sony will organise and bear the expense of transport where Sony or its authorised representatives request that the product be returned for inspection, repair or servicing. • Other additional benefits listed below.
Who must provide the remedy?	• Supplier (if seeking a repair, replacement, refund and / or damages). • Manufacturer (if claiming damages).	Sony	Sony
Who chooses the remedy?	If the defect is: • a major failure, the consumer; or • not a major failure, the supplier.	Sony.	Sony.
Cost of coverage?	No cost	No cost.	The cost of the My Sony Care plan for your product.
What happens if I receive a remedy?	Any repaired or replaced product will be covered for a reasonable period as per the 'How long am I covered?' section above.	Repaired or replaced product does not extend or restart the Sony Standard Warranty Term.	Repaired or replaced product does not extend or restart your My Sony Care plan.
Who to contact to make a claim?	The supplier (e.g. Sony if you bought the product from Sony or the retailer if you bought the product from a retailer who isn’t Sony).	Sony - contact Sony via online chat / email support herehere or call the Sony Call Centre on 1300 13 7669.	Dedicated My Sony Care support team - contact by phone on 1300 020 231.
Is technical support available?	No.	Yes - online chat / email support or phone call service through the Sony Call Centre for technical support to assist you with troubleshooting, diagnostics, repairs, installation support and maintenance advice during 9am – 8pm Monday-Fridays (AEST / AEDT) and Saturday 9am – 6pm (AEST / AEDT)..	Yes - dedicated My Sony Care team providing priority technical support to assist you with troubleshooting, diagnostics, repairs, installation support and maintenance advice. Benefits: include: • operating hours (7am - 8pm Monday - Friday (AEST / AEDT), Saturday 7am – 6pm (AEST / AEDT) (so 2 hours earlier over Sony Standard Warranty support); • dedicated My Sony Care support team for My Sony Care; and • priority answering calls over standard customer technical assistance calls.
Guaranteed repair times?	Product must be repaired within a reasonable time and, if it is not, you are entitled to a replacement or refund. In some circumstances and depending on the nature / severity of the defect, this reasonable period may be the same as or shorter than the guaranteed repair time under My Sony Care.	No	Yes - repairs must be completed within the period of time (not including days in transit) specified for your product. If repairs are not complete within this timeframe, you are entitled to a replacement product. Note: For televisions, the repair guarantee is only available in certain areas.
Other benefits	N/A	N/A	Various other benefits depending on the specific product(s) purchased under a My Sony Care Plan: Television: • 50% discount on the cost of parts required to repair a cracked screen (i.e. excludes other costs to repair such as labour costs) if you would not be entitled to such a repair under the ACL or a Sony Warranty (e.g. including if it is your fault the screen is cracked). Discount can only be claimed once during plan period. • One additional remote control during the plan period, if you are not entitled to such a replacement under the ACL or a Sony Warranty. • Unmounting television from existing wall bracket and remounting the television to the wall bracket where Sony services or repairs the television during the plan period, if this not required under the ACL or a Sony Warranty. Headphones: • Battery health check - one replacement battery during the plan period if your headphones' battery degrades below 80%, if you are not entitled to such a replacement under the ACL or a Sony Warranty. • One additional set of ear pads (for over ear headphones) or ear tips (for in-ear headphones) during the plan period, if you are not entitled to such replacement under the ACL or a Sony Warranty. • One pair of IER-EX15C headphones if your headphones require repair. Available once during plan period. Interchangeable Lens Camera (ILC) Body: • 50% discount on the cost of parts required to repair a cracked screen (i.e. excludes other costs to repair such as labour costs) if you would not be entitled to such repair under the ACL or a Sony Warranty (e.g. including if it is your fault the screen is cracked). Discount can only be claimed once during plan period. • Battery health check - one replacement battery under the plan period if your ILC Body battery degrades below 80%, if you are not entitled to such replacement under the ACL or a Sony Warranty. • One additional grip replacement for your ILC Body for self-installation during the plan period, if you are not entitled to such replacement under the ACL or a Sony Warranty. • One general camera function check and sensor clean during plan period. ILC Lens: • 50% discount on the cost of parts required to repair a scratched front lens element (i.e. excludes other costs to repair such as labour costs) if you are not entitled to such repair under the ACL or a Sony Warranty (e.g. including if it is your fault the screen is scratched). Discount can only be claimed once during plan period. • One additional front and rear lens cap during the plan period, if you are not entitled to such replacement under the ACL or a Sony Warranty. • One additional focus and zoom grip replacement for self-installation under the plan period, if you are not entitled to such replacement under the ACL or a Sony Warranty. • One ILC Lens clean, check and alignment during plan period.