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WF-C500 Truly Wireless Headphones (White)

Model: WFC500W

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Delivery Information

Please note, we cannot deliver to PO Boxes, Parcel Lockers or international destinations and currently authority to leave (ATL) at doorsteps or un-signed is not available.

Delivery Australia

Australia

Regular deliveries to NSW, QLD and VIC metro areas should be received within 1-5 business days. For ACT, SA, WA, TAS, NT metro and other rural areas, orders should be received within 1-7 business days.

Delivery New Zealand

New Zealand

Regular deliveries to Metro areas should be received within 1-5 business days. For rural areas and Stewart Island, orders should be received within 1-7 business days but may dependant on local carriers.

Delivery Costs

Delivery Fees

Some orders may be charged a small delivery fee as part of the convenience of getting your order delivered to your doorstep. See checkout for final costs.

Delivery Sale Periods

Sale Periods

Delivery delays may be experienced during sale periods due to high demand.

  • For items over 20kg, Sony (or an authorised logistics provider) will contact to arrange a delivery time. Certain factors such as size, shipping address or volume of deliveries may delay shipments.
  • For returns, see our returns information for more details.
  • Shipping is only available to customers within NSW, VIC, ACT, QLD, SA, WA, NT, TAS only for orders on store.sony.com.au and to North Island, South Island, Stewart Island addresses only for orders on store.sony.co.nz
  • TVs cannot be shipped to regional or remote addresses. An error message may appear during checkout if the TV in your cart cannot be shipped to your selected address. Please remove the TV or choose an alternate delivery address to continue.
  • Pick up and collection of orders are not available.
  • Delivery is currently during standard business hours only.

Small size, uncompromising sound

Our WF-C500 truly wireless earbuds are designed compact to fit snugly in your ear. But don’t let their size fool you. They deliver high quality sound that's rich in detail, thanks to DSEE technology, which restores fine fade-out sound and high frequency sound. These Bluetooth® headphones are smartphone-friendly too, and very easy to use.

Small size, uncompromising sound
Ergonomic Surface Design
Ergonomic Surface Design
Since introducing the world’s first in-ear headphones in 1982 (MDR-E252), we’ve surveyed huge amounts of data relating to ear shapes from around the world. The WF-C500 headphones are the product of that research, combining a shape that matches the ear cavity with a new ergonomic surface design for a more stable fit.
Easy button operation
Easy button operation
The buttons on the WF-C500 headphones not only let you play, stop, or skip through tracks and adjust the volume – they also offer an easy way to access your smartphone’s voice assistant and make and receive calls hands-free.
Stable, reliable Bluetooth® connectivity
Stable, reliable Bluetooth® connectivity
A Bluetooth® chip, which transmits sound to left and right ears simultaneously, coupled with optimised antenna design, ensures a stable connection and outstanding listening. Low audio latency makes for enjoyable viewing too.

Key Features

Voice Assistant compatible

Voice Assistant compatible

One simple button press connects you instantly to your smartphone's voice assistant so you can find directions, play music, communicate with contacts and so much more.

Easier, clearer hands-free calling

Easier, clearer hands-free calling

Conversation flows freely with easy hands-free calling, now clearer than ever with a high-quality built-in microphone. You won't even have to take your phone out of your pocket.

Find your headphones easily with Fast Pair

Find your headphones easily with Fast Pair

Fast Pair makes it easy to pair your headphones with your Android devices. In one tap of pop-up guidance, the WF-C500 enables quick, effortless Bluetooth pairing with your Android devices. Also, you can easily locate where you left your headphones by ringing them or checking their last known location on your smartphone.

Connect to your PC easily with Swift Pair

Connect to your PC easily with Swift Pair

Swift Pair makes it quick and easy to pair your WF-C500 headphones with your Windows 10 computer via Bluetooth. Pop-up pairing guidance appears on nearby Windows 10 devices when pairing mode is selected.

Splashes and sweat, no problem

Splashes and sweat, no problem

With an IPX4 water resistance rating, splashes and sweat won't stop these headphones - so you can keep on moving to the music.

One earbud, ideal for multitasking

One earbud, ideal for multitasking

If you want to listen to your music while still being able to have a conversation, remove one earbud only from the charging case and use as normal.

Stable, reliable Bluetooth connectivity

Stable, reliable Bluetooth connectivity

A Bluetooth chip, which transmits sound to left and right ears simultaneously, coupled with optimised antenna design, ensures a stable connection and outstanding listening. Low audio latency makes for enjoyable viewing too.

So immersive. So real.

So immersive. So real.

Immerse yourself in sound all around you. As real as if you are there at a live concert or with the artist recording in a studio. With 360 Reality Audio, music has never been so immersive and so real. These headphones let you enjoy 360 Reality Audio.

Sustainability in mind

Sustainability in mind

Our products are not only designed to be stylish but also with the environment in mind. No plastic is included in the packaging material for the WF-C500, reflecting Sony's commitment to reducing the environmental impact of our products and practices.

Listen all day, charge in minutes

Listen all day, charge in minutes

Enjoy up to 20 hours of listening thanks to the handy charging case. And if you need to top up in a hurry, 10 minute quick charging gives you up to an hour of extra play time.

Small size, uncompromising sound

Small size, uncompromising sound

Our WF-C500 truly wireless earbuds are designed compact to fit snugly in your ear. But don't let their size fool you. They deliver high quality sound that's rich in detail, thanks to DSEE technology, which restores fine fade-out sound and high frequency sound. These Bluetooth headphones are smartphone-friendly too, very easy to use and come in a choice of four colours.

More delightful listening experience

More delightful listening experience

With our Digital Sound Enhancement Engine (DSEE), high frequency sound and fine fade-out sound are restored to the track for a more authentic listening experience. You can also tailor music to your own taste using the EQ setting on the Sony | Headphones Connect app.

Make your music more natural

Make your music more natural

When an original music source is compressed, it loses the high-frequency elements that add detail and richness to a track. Our Digital Sound Enhancement Engine (DSEE) faithfully restores these to produce high-quality sound that's closer to the original recording. [A] Restoration [B] Fine sound restoration

Small and light, a great fit

Small and light, a great fit

Designed small, these buds fit securely and comfortably in your ears. The rounded shape without edges makes them a pleasure to wear, leaving you free to focus on what matters - your music.

Ergonomic Surface Design

Ergonomic Surface Design

Since introducing the world's first in-ear headphones in 1982 (MDR-E252), we've surveyed huge amounts of data relating to ear shapes from around the world. The WF-C500 headphones are the product of that research, combining a shape that matches the ear cavity with a new ergonomic surface design for a more stable fit.

Go anywhere, pocket-sized case

Go anywhere, pocket-sized case

The cylindrical charging case is extremely small and easy to carry around in a pocket or bag so you can take your earbuds everywhere you go. Its translucent lid with a texture like frosted glass gives the case a stylish, luxurious look and feel.

Easy button operation

Easy button operation

The buttons on the WF-C500 headphones not only let you play, stop, or skip through tracks and adjust the volume - they also offer an easy way to access your smartphone's voice assistant and make and receive calls hands-free.

Specifications

General Features

    • Volume Control Yes
    • Magnet Neodymium
    • Headphone Type Closed, dynamic
    • Driver Unit 5.8 mm
    • Waterproof Yes (IPX4)

Design and Sound Features

    • Wearing Style Truly Wireless In-Ear

Size and Weight

    • Width (cm) 5.50
    • Height (cm) 7.50
    • Weight (kg) 0.16
    • Carton Width (cm) 22.00
    • Carton Height (cm) 12.00
    • Carton Weight (kg) 1.72

Reviews

Please note: Some product variations, services and/or features mentioned within Product Reviews may not be available in all countries.

Support

Warranty

When you purchase a Sony product, you have the peace of mind in knowing that your product is covered by Sony's Standard Warranty provided by Sony Australia Limited (for Australian purchases) and Sony New Zealand Limited (for New Zealand purchases)

Request A Price Match

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What can I request for a price match?
Price match requests are available for some Sony products sold at our online Sony stores (store.sony.com.au (Australia) and store.sony.co.nz (NZ)) or our Sony stores in Australia and New Zealand. If the online Sony Store product page or Sony Store staff at our stores indicate that a Sony product is available for a price match request, you may be eligible for price matching if it is:

A qualifying product

The product must be a matching brand, model number and colour to be eligible.

Available at a qualifying retailer.

We may match local retailers in Australia and NZ (including their online prices) and marketplace sellers in Australia and NZ that source genuine Sony products that have the product in stock or available for pre-order online or in store.

Not shown on our exclusions list


See our full list of exclusions


Terms and conditions apply: see here for Price Match Terms
Choose How You Want to Price Match
After reviewing the above criteria, follow the simple steps below:
1 1

Online

Find a Qualifying Product

Find a qualifying product from a qualifying retailer that you want to ask Sony to price match. The price must be current on the day of request and available to purchase at that price.

2 2

Fill out the form to request a Price Match

Fill out the form that can be found on selected product pages - unless excluded from our Price Match. If you require assistance, reach out to our Live chat. Please be prepared to direct our support staff to the ad or website that is displaying the current lower price you would like to match.

Should your price match request be successful, we will contact you and update your shopping cart. Make sure to create/sign in to your account and add the product to cart to make this quicker. If your price match request is successful it will be valid for the time specified by our support staff – this time will vary according to product and time of request. If you do not proceed with the sale within this time, the price match price for the product will no longer apply and the price in your cart will revert to the current price for the product at store.sony.com.au (Australia) or store.sony.co.nz (New Zealand) at the time the price match expires.

1 1

In-Store

Find a Qualifying Product

Find a qualifying product from a qualifying retailer that you want to ask Sony to price match. The price must be current on the day of request and available to purchase at that price.

2 2

Price Match In Store

Take your catalogue, flyer, printed email into one of our Sony Stores to request a price match. If your price match request is successful the Sony Store staff member will tell you how long the price match is valid for. This will vary according to product and time of request. If you do not choose to proceed with the sale within the time specified by the Sony Staff member, your price match will expire.

Price Match Terms

    Customers may request a price match from Sony against the price being offered by another retailer for the same product, subject to these terms (“Terms”). In these Terms “Sony” means Sony Australia Limited (Australian purchases) or Sony New Zealand Limited (NZ purchases).

    1. Price match request is available for new Sony products sold by Sony that appear with the:
    a) “Request a Price Match” button on their product page (online purchases at store.sony.com.au (Australian purchases) or store.sony.co.nz (NZ purchases); or
    b) where indicated by Sony Staff (in store purchases at Sony stores in Australia and NZ).

    Products made available for price match are at Sony’s discretion and may change frequently.

    2. Sony may in its discretion choose to offer a price match for a current Sony product sold by Sony against a competing qualifying product (as defined below) when requested by a customer. Requests may be eligible for a price match if the below criteria are met. Sony will consider each case and communicate its result. This is not a price match guarantee. See this page for details on how to request a price match online or instore. Criteria:
    a) the product you are asking Sony to price match must be identical to the one being sold by Sony, including matching brand, model number and colour (“Qualifying Product”);
    b) the Qualifying Product must be in stock and available for sale (or available for pre-order online or in store) at a qualifying retailer (“Qualifying Retailer”). A Qualifying Retailer means:
    i) local retailers in Australia and NZ (including their online sales); and
    ii) marketplace sellers in Australia and NZ that source genuine Sony products; and
    c) the Qualifying Product must not involve one or more Exclusions, see below at end of these Terms for Exclusions. Exclusions may be updated from time to time.

    3. Other terms applicable to price match requests:
    a) Sony requires reasonable evidence to verify the price that the price match is being sought for. This may include a link to the advertisement, or a photo of the advertisement. The price must be current on the day of request and available to purchase (in stock) at that price;
    b) Price match may apply to multiple quantities of the same product at time of request to the limit set by Sony if the price match is offered (for example, if customer would like to purchase multiple quantities of the same product at the price match amount, Sony will indicate how many can be purchased at the price match price); and
    c) Australian purchases: We match store.sony.com.au on in store prices and in-store prices on store.sony.com.au. New Zealand purchases: We match store.sony.co.nz on in store prices and in-store prices on store.sony.co.nz.
    d) Price Match may not be valid in conjunction with any other offer or coupon. Check with Sony customer support (online purchases) or Sony stores in Australia or NZ at the time of making your price match request.

    4. If Sony approves the customer’s price match request the below terms apply. If Sony does not approve the customer’s price match request the customer will be informed of this. Terms that apply where price match is approved:
    a) Online purchases from store.sony.com.au (Australia) or store.sony.co.nz (New Zealand purchases):
    i) if price match is approved it will remain valid in the customer’s cart for the timeframe indicated by the Sony customer service team.
    ii) If customer chooses not to proceed with the sale within this time period, the price match price for the product will no longer apply and the price in the customer’s cart will revert to the current price for the product at store.sony.com.au (Australia) or store.sony.co.nz (New Zealand) at the time the price match expires.
    iii) If a customer removes a product subject to an approved price match from their cart, the product cannot later be added to the customer’s cart at the earlier price match price.
    b) In store purchases: if Sony approves the customer’s price match request, it will remain valid for the time period indicated by the Sony Store staff member. If the customer does not complete sale within this time period, the price match price will no longer apply.

    5. These Terms are governed by the laws of Australia (Australian purchases from Sony) and New Zealand (New Zealand purchases from Sony).

    Exclusions
    Current as at 1 November 2023
    1. Commercial quantities and pricing (price reduced due to volume or association).
    2. Stock Liquidations (goods sold by a business placed into receivership – closing down clearances).
    3. Prices where items are part of a package or bundle (Example: TV and Soundbar package, Sony will not match just the Soundbar at the reduced package price).
    4. Corporate offers where a valid account is necessary for eligibility or corporate (B2B) pricing or quotes.
    5. Price / advertising errors (technical issues, misquotes, or listings which are suspected to be incorrect).
    6. Parallel Import or Grey Market distributors.
    7. Interest free and finance offers where payment method is part of the price reduction.
    8. Offers and promotions where points make up payment.
    9. Seconds, refurbished or ex demo stock.
    10. Prices which Sony suspects are incorrect or are significantly below market / cost pricing.

    The above exclusions may not cover all situations. Other exclusions may apply and will be notified to you at the time of your request if applicable.

Recently purchased a Sony product and now seen it cheaper elsewhere? Get in touch with us at our customer support page to see if Sony, in their discretion, can offer you a partial refund. In addition, if Sony agrees to offer you a partial refund, then if we lower our in-store or online pricing during the return and exchange period, we will further match this lower price.
If you have any questions, please do not hesitate to reach out to our Live chat or give us a call. You can also speak to an assistant in-store for in-store price match requests.
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