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Returns & Refunds Policy (Change of Mind)

For Sony Official Goods clothing and merchandise, Sony Australia Limited ("Sony") offers 14-day change of mind returns as set out below.

These change of mind returns are in addition to your return rights for faulty, damaged or incorrect items under the Australian Consumer Law. If you are looking to return Sony Official Goods because they are faulty, damaged or incorrect, please refer to the RETURNS information here. Returns for Sony Official Goods that are faulty, damaged or incorrect may be returned outside the 14-day period.

Please note: Sony Official Goods are excluded from Sony's 30 Day Love It Or Your Money Back Guarantee.

Sony's Official Goods 14 Day Change of Mind Returns & Refunds Policy

We offer change-of-mind returns within 14 days from the date your order is delivered on eligible clothing items only. A 15% restocking fee applies to all approved returns, and return postage is paid by the customer.

Some items aren't eligible for a change-of-mind return. Keychains and tote bags cannot be returned or exchanged unless faulty, damaged or incorrect in accordance with your rights under the Australian Consumer Law.

To be eligible for a change-of-mind return, your item must meet the following criteria ("14 Day Change of Mind Return Criteria"):

  • Be posted back to Sony within 14 days of receiving your order.
  • Be unworn, unwashed, and in saleable condition, with no marks, stains, odours, or pet hair.
  • Have all original tags attached (swing tags, size tags, care labels).
  • Be returned with the original packing.
  • Be free of alterations (no hemming, resizing, or modifications).
  • Be accompanied by proof of purchase.

Original shipping fees paid at the time of purchase are non-refundable.

How do I return my item under the 14 Day Change of Mind Returns & Refunds Policy?

To initiate a change-of-mind return under this policy, please follow Sony's standard returns process outlined in the RETURNS information here.

Once your return request is approved, Sony will provide you with a prepaid tracked return shipping label. The cost of return shipping will be deducted from your refund, along with the 15% restocking fee.

Please ensure the item is securely packaged with its original Sony packaging with all tags attached. Sony is not responsible for items lost or damaged in transit if you choose not to use the provided return label.

How do I return my item if it is faulty, damaged or incorrect?

Nothing in this policy affects your rights under the Australian Consumer Law.

If your item is faulty, damaged or incorrect please contact us.

For verified faulty, damaged or incorrect items, you'll receive a full refund (including shipping) or a replacement, at your choice. No restocking fee applies.

If we assess the item and determine it is not faulty, damaged or incorrect, you have two options:

  1. Have the item shipped back to you at Sony's cost, or
  2. Have Sony dispose of the item on your behalf, with no refund provided.

Please let us know your preference within 14 days of being notified of the assessment outcome via email or the communication channel used by Sony Customer Service in relation to your return. If we don't hear from you within 14 days, the item will be disposed of automatically.

What happens if my return is not accepted under this 14 Day Change of Mind Returns and Refund Policy?

Every return is carefully inspected by our team to ensure it meets the 14-Day Change of Mind Return Criteria referred to above.

If your item doesn't meet the 14-Day Change of Mind Return Criteria, you have two options:

  1. Have the item shipped back to you at Sony's cost, or
  2. Have Sony dispose of the item on your behalf, with no refund provided.

Please let us know your preference within 14 days of being notified of the assessment outcome via email or the communication channel used by Sony Customer Service in relation to your return. If we don't hear from you within 14 days, the item will be disposed of automatically.

Can I exchange my item for a different size?

We do not offer direct exchanges for change-of-mind returns. If you would like a different size, you will need to return the original item in accordance with this policy and place a new order for your preferred size, subject to stock availability.

The return shipping cost and 15% restocking fee will still apply to the returned item.

How will I receive my refund under the 14 Day Change of Mind Returns and Refund Policy?

Approved refunds are processed to the original payment method within 5 to 10 business days of your return being accepted. The return shipping cost and 15% restocking fee will be deducted from your refund.

Consumer Law Rights

Our returns policy is in addition to your rights under the Australian Consumer Law. Nothing in this policy excludes, restricts, or modifies any guarantees, rights, or remedies you may have under Australian Consumer Law.

For more information, visit www.accc.gov.au.