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Delivery Information

Australia - Regular deliveries to NSW, QLD and VIC metro areas should be received within 1-5 business days. For ACT, SA, WA, TAS, NT metro and other rural areas, orders should be received within 1-7 business days. Weekends and public holidays are excluded from this timeframe.

TV deliveries: Please ensure to include your mobile number during checkout. We will SMS you with a link after your purchase to schedule a suitable delivery day. Unfortunately we cannot deliver TVs to NT or TAS. Approximate TV delivery lead times for different areas are listed below. 

State Delivery Type Days
NSW, QLD, WA Metro / Near Regional 4 - 6
NSW Far Regional 5 - 6
QLD Far Regional 7 - 10
WA Far Regional 8 - 11
VIC Metro / Near Regional 5
SA Metro / Near Regional 6
VIC Far Regional 7 - 10
SA Far Regional 7 - 10
ACT All 7 - 10

Important note: Our courier networks are currently experiencing extreme capacity issues. Some customers may experience delivery delays by 3 - 5 business days across Australia

New Zealand - Regular deliveries to Metro areas should be received within 1-5 business days. For rural areas and Stewart Island, orders should be received within 1-7 business days but may depend on local carriers. Weekends and public holidays are excluded from this timeframe.

Ineligible Post Codes for TV and Bulky Goods Delivery - We endeavour to deliver to customers across Australia. However, due to limited access for our logistics partners, we are currently unable to deliver to certain postcodes. Please see below for a list of postcodes that are currently unavailable for delivery.

472247234724472547284737473847394740474147424744
474547464750475147534754481647034702470047015606
560756305631563256335654565556605661567056715680
569057105722573364316437643864426443644564466450
087226480821082224102476087326500874087508800881
361941843164278328332834283833533354284027352738
273928792890340235023671289828992901367637242751
300144704477482848304874487548766001487848804803
086208707213721472157216724872497250725272537254
725572567258725972607261726270007263726472657267
726872707001700470057007700870097010727572767277
729072917292701170127015701670177018701970207021
702273007301730273037304702370247025702670277030
730573064707471448905719489152226161472148654895
448044884730487150014489449144924819246024622463
246424652466246924722473247424752647247024712361
237123722387239924002402240524062408240924114465
446744686847684868496865687268926901690269036906
690969106911691269136452691469156916691769186919
692069216922692369246925692669296931693269336537
693669396941694269436944694669476951695269536954
695569566957695969606961696369646965696769686969
697069796981698269836984698569866987698869896990
699169926997700266356639670123090885088623480200
260826102611083197267330705162316711671272576434
673167336436644064486798679968316837683868396840
684168426843684468456846083408390850085108521499
159516301710212426160854086008610871252008010804
081140014004418335523554402527152717363236893643
392136613841273470507052705370547055710973077310
080008107112731573160812082071137116711771197120
732073217139714073227325082808290830083271500835
083608370838084008410845084608477151715571627163
717071717172733174667467746874697470085371737174
717571767177717871797180718271837184718571867187
719072097210721172124471447244744475447844794490
469947044705470647094710471147124717472026752710
271127122713271427162731273227332736273728322835
283628392878

 

Checking out as a Guest - Eligibility for Free Shipping

Valid as at 1 April 2025:  Get free shipping on all eligible products over $200.00.  “Eligible products” are all products sold by Sony Australia Limited at store.sony.com.au to Australian residents except for the following:

  • Sony TV products

  • Sony PlayStation products

This offer, including eligible products for the purpose of the offer, is subject to change and / or cancellation.  Please check on this page before making your purchase.
 

Looking for your order? You can quickly check the status of your order, online.

Track your order


Estimated shipping dates listed on product pages are estimates only and may change at short notice due to unforeseen circumstances.

Please note: Public holidays will delay shipping and delivery times. 

All orders must be signed for as acceptance of delivery. We cannot leave parcels unsigned at the place of delivery.

Please note, for large items (e.g. TVs), we cannot deliver to any of the following: Northern Territory, Tasmania, PO Boxes and Parcel Lockers. Additionally, international deliveries and authority to leave (ATL) at doorsteps or un-signed is currently not available.

Some orders may be charged a small delivery fee as part of the convenience of getting your order delivered to your doorstep.

For returns, see our returns page for more information.

  • Shipping is only available to customers within NSW, VIC, ACT, QLD, SA, WA, NT, TAS only for orders on store.sony.com.au and to North Island, South Island, Stewart Island addresses only for orders on store.sony.co.nz.
  • For items over 20 Kg, Sony (or an authorised logistics provider) will contact to arrange a delivery time. Certain factors such as size, shipping address or volume of deliveries may delay shipments.
  • Pick up and collection of orders are not available.
  • Delivery is currently during standard business hours only.
  • TVs cannot be shipped to Tasmania, Northern Territory, regional or remote addresses. 
  • ETA, Estimated Time of Arrival, is a term commonly used by shipping companies. Please note these ETA dates are estimates only.

Delivery delays may be experienced during sale periods due to high demand.

If there's anything we can do increase satisfaction with your purchase, please contact us at Sony_Support.au@ap.sony.com (Australia) or Sony_Support.nz@ap.sony.com (New Zealand). We're here to help you 9am – 5pm (AEST), Monday – Friday.